Return & Cancellation Policy
Effective Date: September 21, 2023
At Wisdom Shoppee, we strive to provide the best shopping experience to our valued customers. To ensure your satisfaction, we have established a comprehensive Return & Cancellation Policy. Please read this policy carefully before making a purchase on our website (https://wisdomshoppee.com/).
1. Cancellation Policy:
- Order Cancellation: You may cancel your order within 24 hours of placing it. To cancel, please log in to your Wisdom Shoppee account and navigate to the "My Orders" section. Click on the order you wish to cancel and follow the instructions. Refunds will be processed within 7-10 business days.
- Out-of-Stock Items: If an item in your order is out of stock, we will notify you, and you may choose to cancel the item or the entire order. In such cases, refunds will be issued within 7-10 business days.
2. Return Policy:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 7 days of delivery. We will arrange for a return or replacement at no extra cost.
- Wrong Item Received: If you receive the wrong item, please notify us within 7 days of delivery. We will arrange for the correct item to be shipped to you or initiate a refund, as per your preference.
- Return Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
- Non-Returnable Items: Some items, such as perishable goods, personalized products, and items marked as "non-returnable," cannot be returned.
- Return Process: To initiate a return, log in to your Wisdom Shoppee account, go to the "My Orders" section, select the order containing the item you wish to return, and follow the instructions. Returns must be initiated within 15 days of delivery.
- Return Shipping: Customers are responsible for the cost of return shipping, except in cases of defective or damaged products or wrong items received.
- Refund: Refunds for returned items will be processed within 7-10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method.
3. Exchange Policy:
- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item.
4. Refund Policy:
- Refunds will be processed in the same payment method used for the original purchase.
- In case of cancellations, refunds will be initiated within 7-10 business days.
- For returns, refunds will be processed after the returned item is received and inspected.
5. Contact Us:
If you have any questions or need assistance with returns or cancellations, please contact our customer support team at [firstname.lastname@example.org](mailto:email@example.com).
Wisdom Shoppee reserves the right to update or modify this Return & Cancellation Policy at any time. Please check this page periodically for updates. Your continued use of our website constitutes your acceptance of these terms and policies.